Shipping Policy

Last Updated: June 24, 2026

At Koko Kitchen, we're committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times:

• United States: 5–12 business days
• Canada: 7–15 business days
• United Kingdom: 5–12 business days
• Australia & New Zealand: 7–15 business days
• Europe: 7–15 business days
• Other International Destinations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or high shipping demand.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Koko Kitchen may offer free shipping promotions. These promotions will be clearly displayed on our website when available.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. Tracking information may take up to 48 hours to become active after shipment.

Incorrect Address

Please ensure your shipping address is accurate before placing your order.

Koko Kitchen is not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses provided by customers.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, arrives damaged, or appears to be lost, please contact our customer support team. We'll work with the shipping carrier to help resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Need Help?

If you have any questions regarding your shipment or order status, please contact us through our Contact Us page or email our customer support team.

Thank you for shopping with Koko Kitchen. We appreciate your trust and look forward to serving you.